Privacy Policy

At KOANNOU, we understand the importance of protecting your personal information. This privacy policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act).

1 . Collection of Personal Information

We may collect personal information from you when you book an appointment, make a payment, or interact with us in person, over the phone, or online. The personal information we collect may include your name, contact details, date of birth, health information, and any other information necessary to provide you with our services.

2 . Use of Personal Information

We use your personal information for the purpose of providing our services to you. This may include :

  • Making and managing appointments

  • Providing massage services

  • Processing payments

  • Sending you newsletters, promotional offers or other marketing materials (where you have provided consent)

  • Responding to your enquiries and complaints

  • Complying with our legal and regulatory obligations

  • Disclosure of Personal Information

  • We may disclose your personal information to third parties in certain circumstances, such as: Our service providers, such as our booking software provider, payment processor, or email marketing platform, who assist us in providing our services to you

  • Health professionals, where necessary for your health and wellbeing

  • Law enforcement agencies or other government bodies, where required by law

  • Your nominated emergency contact or legal guardian (where appropriate)Any other third party where you have provided your consent.

3 . Storage of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, use or disclosure, and ensure that it is stored securely. Your personal information is stored on secure servers and physical records are kept in a secure location. We will retain your personal information for as long as necessary to provide you with our services, and for any legal or regulatory requirements.

4 . Access and Correction of Personal

InformationYou have the right to request access to, or correction of, the personal information we hold about you. If you wish to do so, please contact us using the contact details provided below.

5 . Copyright Notice

The contents of this website, including but not limited to text, graphics, images, and other material (collectively referred to as "Content"), are protected by copyright and other intellectual property laws. The Content is owned by KOANNOU or its licensors and is intended for your personal, non-commercial use only.

You may not modify, reproduce, distribute, transmit, display, perform, or create derivative works from any of the Content, unless you have obtained prior written permission from KOANNOU. Any unauthorized use or violation of these intellectual property rights may result in legal action.

If you believe that any Content on this website infringes upon your copyright, please contact us using the contact details provided in the Privacy Policy section. We will promptly remove the infringing Content upon receipt of a valid notice of copyright infringement.

6 . Contact Us

If you have any questions or concerns about our privacy policy or the way in which we handle your personal information, please contact us:


19 Tasman Way, Unit 1

Byron Bay NSW 2481

We reserve the right to modify this privacy policy at any time.

Any changes will be notified to you by posting an updated version on our website.

---> Last updated: 19/03/2024